1. Scope
BNS communications include chatbot interactions, autonomous call workflows, onboarding coordination, support follow-ups, service notices, verification flows, and campaign updates.
2. Consent Requirements
BNS requires prior express consent for email, phone, SMS, chatbot, and AI-assisted communication channels where required by law. SMS consent is not a condition of purchase.
3. Program Details
Message frequency varies by account and support activity. Message and data rates may apply.
4. Opt-Out And Help
Users may opt out at any time by replying STOP for SMS, by disabling consent where controls are provided, or by submitting a privacy request. Users may request help by replying HELP.
BNS honors Global Privacy Control signals where required by law.
5. AI-Assisted Communications And Autonomous Calls
BNS uses AI-assisted systems for chat responses, outreach triage, communication routing, and autonomous call handling across email, SMS, and voice.
AI-assisted interactions are supervised by human oversight and quality controls. Users may request human support when available.
6. Day-One Compliance Commitment
BNS enforces communication consent, disclosure, and opt-out controls as baseline requirements from launch onward across chatbot, autonomous calls, and SMS channels.